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Account & Payment

How do I receive a refund?

Refunds are returned to the original payment method, such as a bank account, credit card, or PayPal account.

The time it takes to receive the funds depends on the payment method.


Typically, it takes up to 5 business days, but in some cases, it may take up to 30 days, depending on the payment provider or card company.


Free Credits
Just log in every week and get 5ⓒ (Up to 20ⓒ)
Paid Credits
Purchase more credits with Credit Packs or Coupons.
You can use both free and paid credits to download 3D models.
You can combine free and paid credits when buying 3D models.
Free credits will be used first.